Frequently asked questions and resources

FAQs about INSTILLAGEL®

Is INSTILLAGEL® suitable for all patients?

No. INSTILLAGEL® is contraindicated in patients under 2 years of age or who have a known or suspected hypersensitivity to local anaesthetics of the amide type, to chlorhexidine or to any ingredient in the formulation. For a chlorhexidine-free catheterization gel option, consider JELIDO®.1

JELIDO® (lidocaine hydrochloride jelly) is indicated for:2

  • Surface anaesthesia and lubrication for:
    • The male and female urethra during cystoscopy, catheterization, exploration by sound, and other endourethral operations
    • Nasal and pharyngeal cavities in endoscopic procedures such as gastroscopy and bronchoscopy
    • Proctoscopy and rectoscopy
    • Tracheal intubation
  • Symptomatic treatment of pain in connection with cystitis and urethritis

Visit jelido.ca to learn more.

What is the maximum dose?

Adults:1

  • Adult females: Usual dose is 6 mL
  • Adult males: Usual dose is 11 mL
    • An additional 6 or 11 mL may be necessary
  • No more than 4 doses in a 24-hour period

Children (2 to 12 years):1

  • < 12 years of age: Maximum amount of lidocaine per dose should not exceed 6 mg/kg or 3 mL/10 kg.
  • > 12 years of age: Dosing should be adjusted according to the patient’s weight and physical condition
  • No more than 4 doses in a 24-hour period

Other populations:1

  • Debilitated, elderly, or acutely ill patients should receive reduced doses, adjusted to account for the patient’s weight and physical condition
Can INSTILLAGEL® be administered to children?

INSTILLAGEL® can be administered to children ≥ 2 years of age. INSTILLAGEL® is contraindicated in children < 2 years of age. Children should be given reduced doses, adjusted to account for the patient’s age, weight, and physical condition because they may be more sensitive to systemic effects due to increased plasma levels of lidocaine following repeated doses.1

The lowest dosage that results in effective anaesthesia should be used to avoid high plasma levels and serious adverse effects.

Can INSTILLAGEL® be administered to elderly patients?

Debilitated, elderly, acutely ill patients, and patients with sepsis should receive reduced doses, adjusted to account for the patient’s age, weight, and physical condition because they may be more sensitive to systemic effects due to increased plasma levels of lidocaine following repeated doses.1

Elderly patients may also be more sensitive to systemic effects due to increased plasma levels of lidocaine following repeated doses and may therefore require dose reductions.

INSTILLAGEL® should be used with caution in patients with epilepsy, impaired cardiovascular conduction, bradycardia, and impaired hepatic or renal function.

INSTILLAGEL® should be used with caution in patients with impaired cardiovascular function since they may be less able to compensate for functional changes associated with the prolongation of A-V conduction produced by amide-type local anaesthetics.

Lidocaine should be used with caution in patients with severe shock.

The lowest dosage that results in effective anaesthesia should be used to avoid high plasma levels and serious adverse effects.

Can INSTILLAGEL® be used during pregnancy and labour or while nursing?

Pregnant women: There are no adequate and well-controlled studies in pregnant women on the effect of lidocaine on the developing fetus. Lidocaine readily crosses the placenta. During the first 3 months of pregnancy, INSTILLAGEL® should be used only if absolutely necessary.1

It is reasonable to assume that a large number of pregnant women and women of childbearing age have been given lidocaine. No specific disturbances to the reproductive process have so far been reported (e.g., no increased incidence of malformations). However, care should be taken during early pregnancy when maximum organogenesis takes place. It is not known whether chlorhexidine gluconate crosses the placenta.

Labour and delivery: Lidocaine and chlorhexidine are not contraindicated in labour and delivery. Should INSTILLAGEL® be used concomitantly with other products containing lidocaine and/or chlorhexidine, the total dose contributed by all formulations must be kept in mind.

Nursing women: Lidocaine and its metabolites are excreted in the breast milk. At therapeutic doses, the quantities of lidocaine and its metabolites in breast milk are small and generally are not expected to be a risk for the infant. It is not known whether chlorhexidine gluconate is distributed into milk.

How do I administer INSTILLAGEL®?
What are the adverse reactions associated with INSTILLAGEL®?

Lidocaine: Similar in nature to those observed with other amide local anaesthetic agents. These are, in general, dose-related and may result from high plasma levels caused by overdosage or rapid absorption, or may result from a hypersensitivity, idiosyncrasy, or diminished tolerance on the part of the patient.1

Serious adverse experiences are generally systemic in nature. The following are the most commonly reported:

Central Nervous System (CNS): CNS manifestations are excitatory and/or depressant and may be characterized by circumoral paresthesia, light-headedness, nervousness, apprehension, euphoria, confusion, dizziness, drowsiness, hyperacusis, tinnitus, blurred vision, vomiting, sensations of heat, cold or numbness, twitching, tremors, convulsions, unconsciousness, respiratory depression, and arrest. The excitatory manifestations may be very brief or may not occur at all, in which case the first manifestation of toxicity may be drowsiness merging into unconsciousness and respiratory arrest.

Drowsiness following the administration of lidocaine is usually an early sign of a high lidocaine plasma level and may occur as a consequence of rapid absorption.

Cardiovascular: Cardiovascular manifestations are usually depressant and are characterized by bradycardia, hypotension, arrhythmia, and cardiovascular collapse, which may lead to cardiac arrest.

Allergic: Allergic reactions are characterized by cutaneous lesions, urticaria, oedema, or, in the most severe instances, anaphylactic shock. Allergic reactions of the amide type are rare and may occur as a result of sensitivity to either the local anaesthetic agent or to other components in the formulation.

Chlorhexidine: Irritative skin reactions can occasionally occur. Generalized allergic reactions to chlorhexidine have also been reported but are extremely rare.

What are the ingredients in INSTILLAGEL®?

Each mL of INSTILLAGEL® contains 2% of lidocaine hydrochloride as lidocaine hydrochloride monohydrate and 0.05% chlorhexidine gluconate. It also contains the following non-medicinal ingredients: 0.06% methylparaben, 0.025% propylparaben, hydroxyethylcellulose, sodium hydroxide, propylene glycol, and purified water.1

Does INSTILLAGEL® contain latex?

No. INSTILLAGEL® is available as a sterile, pre-filled syringe made of polypropylene with a butyl rubber stopper piston.1

How is INSTILLAGEL® supplied/packaged?

INSTILLAGEL® is available in boxes of 10 x 6 mL or 10 x 11 mL single-use syringes.1

Where can I buy INSTILLAGEL®?

INSTILLAGEL® is available at select specialty pharmacies and by special order at most pharmacy outlets. No prescription is required.

How should INSTILLAGEL® be stored?

INSTILLAGEL® should be stored between 15˚C–25˚C and kept out of reach and sight of children.1

Who can I contact should I have any questions about INSTILLAGEL®?

For questions about INSTILLAGEL®, please contact Medical Information at 1-888-550-6060 or [email protected].

Additional resources

Additional clinical resources to support proper urinary catheter insertion.

  • Clean intermittent urethral catherization in adults: Canadian best practice recommendations for nurses

    Download
  • Adult intermittent urinary catheter decision aid

    Download
  • Catheter-associated urinary tract infections (CAUTI) prevention guideline

    Download
  • CADTH: Local anaesthetic for urinary catheter insertion: A review of clinical effectiveness, cost-effectiveness, and guidelines

    Download
  • Alberta Health Services: Protocol

    Application of topical anesthetic gel for a urinary catheter insertion - Adult

    Download

Discover the performance profile of the FARCO®* syringe.

In patients for whom INSTILLAGEL® is not suitable, JELIDO® is a chlorhexidine-free option for catheterization

Visit jelido.ca

INSTILLAGEL® is indicated for surface anaesthesia, lubrication, and antisepsis for:1

  • The male and female urethra during cystoscopy
  • Catheterization
  • Exploration by sound and other endourethral operations

Consult the Prescribing Information for contraindications, warnings, precautions, adverse reactions, drug interactions, dosing, and conditions of clinical use. The Prescribing Information is also available by calling 1-888-550-6060.

JELIDO® (lidocaine hydrochloride jelly) is indicated for:2

  • Surface anaesthesia and lubrication for:
    • The male and female urethra during cystoscopy, catheterization, exploration by sound, and other endourethral operations;
    • Nasal and pharyngeal cavities in endoscopic procedures such as gastroscopy and bronchoscopy;
    • Proctoscopy and rectoscopy;
    • Tracheal intubation.
  • Symptomatic treatment of pain in connection with cystitis and urethritis.

Consult the Product Monograph for contraindications, warnings, precautions, adverse reactions, drug interactions, dosing, and conditions of clinical use. The Product Monograph is also available by calling 1-888-550-6060.

CADTH: Canadian Agency for Drugs and Technologies in Health

References: 1. INSTILLAGEL® Prescribing Information. PENDOPHARM®, Division of Pharmascience Inc. February 19, 2025. 2. JELIDO® Product Monograph. PENDOPHARM®, Division of Pharmascience Inc. February 19, 2026.

PENDOPHARM

INSTILLAGEL is a registered trademark of FARCO-PHARMA GmbH, used under license. JELIDO and UROSAFETIP are registered trademarks of Finchley Research & Development Inc., used under license. PENDOPHARM and its logo are registered trademarks of Finchley Research & Development Inc., used under license. *Registered trademarks are the property of their respective owners. © 2026 PENDOPHARM®. All rights reserved.
Publication date: 29-10-2026

Contact us

For any questions about our products or further information about our company, please do not hesitate to contact us.

INSTILLAGEL® and JELIDO® are available at select specialty pharmacies and by special order at most pharmacy outlets.

6111 Royalmount Avenue, Montreal (Quebec), H4P 2T4, CanadaTelephone+1 (514) 340-5045Fax+1 (866) 926-7654 or +1 (514) 733-9684

MED INFO

Toll-free Telephone: +1 (888) 550-6060
Fax: +1 (514) 340-0164
E-mail: [email protected]

PHARMACOVIGILANCE:

By Telephone: +1 (888) 550-6060
By Fax: +1 (866) 551-1939
By E-mail: [email protected]

For Medical and Scientific Information Services, Adverse Event Report, and Customer Service, please visit our website at https://pendopharm.com/contact/.

INSTILLAGEL® important safety information

Indications and clinical use:

INSTILLAGEL® (lidocaine and chlorhexidine gel) is indicated for surface anaesthesia, lubrication, and antisepsis for:

  • The male and female urethra during cystoscopy
  • Catheterization
  • Exploration by sound and other endourethral operations

Contraindications:

  • INSTILLAGEL® must not be used in children under the age of 2
  • Known or suspected hypersensitivity to local anaesthetics of the amide type, to chlorhexidine or to any ingredient in the formulation (e.g., methylparaben, propylparaben etc.)

Most serious warnings and precautions:

INSTILLAGEL® is for urethral use only: Do not use parenterally.

IMMEDIATE SYSTEMIC HYPERSENSITIVITY REACTIONS INCLUDING HYPOTENSION, TACHYCARDIA, SHORTNESS OF BREATH, SKIN ERYTHEMA, AND ANAPHYLAXIS: IN INDIVIDUALS WHO RECEIVED CHLORHEXIDINE GLUCONATE PREPARATIONS APPLIED TOPICALLY TO THE SKIN OR GIVEN INTRAURETHRALLY, INTRANASALLY, OR ON CENTRAL VENOUS CATHETERS IMPREGNATED WITH THE DRUG. DISCONTINUE TREATMENT IMMEDIATELY IF ADVERSE REACTIONS OR HYPERSENSITIVITY OCCUR.

Other relevant warnings and precautions:

  • The lowest dosage that results in effective anaesthesia should be used to avoid high plasma levels and serious adverse effects
  • Avoid contact with eyes and middle ear
  • Potential triggering agent for familial malignant hyperthermia
  • Carcinogenesis and mutagenesis
  • Lidocaine should be used with caution in patients in severe shock
  • Caution in:
    • Patients with sepsis and/or traumatized mucosa at the area of application
    • Patients with epilepsy, impaired cardiac conduction, bradycardia, impaired hepatic or renal function
    • Patients with impaired cardiovascular function
    • Persons with known drug sensitivities
  • Excessive hypotensive response may occur in the presence of severe damage to the urethra
  • Not recommended for use in the first 3 months of pregnancy
  • Reduced doses in children, debilitated patients, acutely ill patients, and patients with sepsis

For more information:

Consult the Prescribing Information for important information relating to adverse events, drug interactions, and dosing information that has not been discussed in this piece. The Prescribing Information is also available by calling 1-888-550-6060.