INSTILLAGEL

Terms and conditions

1. Use of this Website.

This Website is the exclusive property of PENDOPHARM®, a division of Pharmascience Inc. (“PENDOPHARM®”) and has been made available for your personal non-commercial use and information. By accessing and browsing this Website, you recognize and agree to be bound by and to abide by the following terms and conditions of this Website, the Privacy Policy, and by all applicable laws (the “Terms of Use”). Your acceptance of the foregoing is made without limitation, restriction, or qualification. If you do not agree with any of the terms and conditions contained herein, please do not use this Website and disregard the information contained therein.

2. Medical Information.

The contents of this Website are not intended to replace or substitute the advice of your physician or other qualified healthcare professionals. You should speak to your own healthcare professional who is the best source of information regarding your health-related questions. Absolutely no information contained on this Website should be construed as replacing your physician’s or other qualified healthcare professionals’ advice.

3. Exclusion of Warranties.

PENDOPHARM® makes no representations or warranties express or implied, as to the functionality or condition of this Website, its suitability for use, or that its use will be uninterrupted, that it will be error-free, or free from viruses or other harmful components that may damage your computer system. BY ACCESSING THIS WEBSITE, YOU EXPRESSLY RECOGNIZE THAT ALL MATERIAL OR INFORMATION ON THIS WEBSITE IS PROVIDED TO YOU ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND. PENDOPHARM® DISCLAIMS ALL WARRANTIES OR CONDITIONS, WRITTEN OR ORAL, STATUTORY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES, OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. You expressly recognize that the above-mentioned exclusions are in addition to and not in lieu of any specific exclusions provided elsewhere in the Terms of Use. To the extent that the jurisdiction to which you are subject to does not allow the exclusion of certain warranties, such exclusions shall not apply.

4. Limitation of Liability.

BY ACCESSING THIS WEBSITE OR ANY SITE LINKED TO IT, YOU EXPRESSLY RECOGNIZE THAT PENDOPHARM® WILL NOT BE LIABLE FOR ANY DAMAGES, EITHER DIRECT OR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE, ARISING OUT OF YOUR ACCESS, USE OR INABILITY TO USE THIS WEBSITE OR ANY SITE LINKED TO IT, OR ANY ERRORS OR OMISSIONS IN THE CONTEXT THEREOF, OR ANY OTHER CAUSE AND EVEN IF CAUSED BY PENDOPHARM®’S NEGLIGENCE, OR IF PENDOPHARM® HAS BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING OR BOTH. You expressly recognize that your sole and exclusive remedy is to cease using and accessing this Website. Should the jurisdiction to which you are subject to disallow any part of such limitation, then such part will not apply.

5. Ownership and Confidentiality.

Unless otherwise provided for in the Terms of Use, all images and information contained in this Website are owned by or otherwise provided to PENDOPHARM®. PENDOPHARM® makes no representation or warranty as to the fact that such material does not infringe the rights of third parties. Unless otherwise provided for herein, the trademarks, logos, and service marks (collectively, “Marks”) displayed on this Website are registered or unregistered Marks of PENDOPHARM® or of third parties and may not be used without written permission of PENDOPHARM® or of the respective owners of such Marks. You acknowledge and recognize that any information or material which you provide to us, including, but not limited to, feedback, questions, comments, suggestions, or the like, shall be deemed to be non-confidential and PENDOPHARM® shall have no obligation of any kind with respect to such information. You acknowledge that such information and/or material may be used in any manner by PENDOPHARM®. As such, you expressly grant to PENDOPHARM® the right to reproduce, retransmit, and/or publicize such information and/or material. PENDOPHARM® shall be free to use any ideas, concepts, know-how, or techniques contained in such information and/or material for any purpose whatsoever, including, but not limited to, developing, manufacturing, and marketing products incorporating such information and/or material.

6. Control of Access to and Monitoring of this Website.

PENDOPHARM® reserves the right to monitor and control access to this Website at all times and to take all necessary measures to prevent or restrain any unauthorized or prohibited access or use of this Website, including, without limitation, taking legal action or suspending or terminating your access to the Website without notice. By accessing this Website, you expressly consent to any such control and monitoring by PENDOPHARM®.

7. Links.

By browsing this Website, you will be able to access links and references to other websites. Those links and references are provided for your convenience only. PENDOPHARM® does not warrant that the information and/or material contained in those links, or the accessibility thereof, is accurate and exhaustive. PENDOPHARM® assumes no responsibility whatsoever for any such other websites or for the information or material posted thereon, nor does it assume any responsibility for products or services offered thereon. Your linking to a third-party website is entirely at your own risk and subject to the terms and conditions of such websites. Unless you have been expressly authorized to in writing by PENDOPHARM®, you may not create links from other websites to this Website.

8. Accuracy of Information.

Notwithstanding the fact that PENDOPHARM® updates the information contained in its Website, such information may prove to be inaccurate. PENDOPHARM® does not warrant that the information and/or material contained in this Website are up-to-date, accurate, error-free, or complete.

9. Errors, Viruses, and others.

PENDOPHARM® does not represent or warrant that the information or materials, accessed from or through this Website will be uninterrupted or free of errors, defects, viruses, or other harmful components and that no damage will be caused to your computer system as a result thereof, or that any such problems which are discovered will be corrected. You should take all precautionary measures when accessing this Website.

10. Damage to third parties.

You are solely responsible for any material you submit to this Website, nonetheless, you are strictly prohibited from interfering with other users’ use of this Website and from introducing into or through this Website any information and/or material which may be harmful to others. Without limiting the generality of the foregoing, you are strictly prohibited from transmitting any files which may contain viruses, or other contaminating or destructive properties, from including, knowingly or otherwise, any information and/or material which may constitute libel, slander, defamation or obscenity, or promote hatred or otherwise give rise to a criminal offence or civil liability on the part of any person or entity.

11. Reserve of Rights.

PENDOPHARM® reserves all of its rights and recourses which are not expressly defined herein. Nothing contained in the Terms of Use shall be construed as conferring by implication, estoppel, or otherwise any license or right under any copyright, patent, trademark, or other intellectual right of PENDOPHARM® or any other person or entity.

12. Governing Law.

The terms and conditions of use of this Website shall be construed by and interpreted in accordance with the laws of the Province of Quebec and the applicable laws of Canada, without reference to principles of conflict of laws. You agree to be bound by such laws and to submit to the jurisdiction of the courts of the Province of Quebec related to the interpretation or application of the terms and conditions of use of this Website.

13. Changes to Terms.

PENDOPHARM® may, at any time and without notice, alter, modify, or otherwise update at its absolute discretion the Terms of Use. You expressly agree to be bound by such terms as are in effect at the time at which you access this Website. Your continued access and use of this Website confirms your acceptance of the Terms of Use as modified. It is your responsibility to review the Terms of Use regularly.

14. Jurisdiction.

This Website is operated by PENDOPHARM® from Montreal, Quebec, Canada. PENDOPHARM® makes no representation that materials on this Website are appropriate or available for use in other locations. It is incumbent upon those who choose to access this Website from other locations to comply with local laws, if and to the extent local laws are applicable.

15. Survival of Obligations.

The terms and conditions of use of this Website shall apply while you are accessing the Website and shall survive thereafter. Notwithstanding the fact that access to this Website may no longer be feasible, the provisions set out in sections 3, 4, and 5 of the terms and conditions of this Website shall survive.

Have any questions about your condition or your treatment?

Don’t hesitate. Talk to your doctor or call us toll-free at:

1-833-ALLY100 (1-833-255-9100).

PENDOPHARM

INSTILLAGEL is a registered trademark of FARCO-PHARMA GmbH, used under license. JELIDO and UROSAFETIP are registered trademarks of Finchley Research & Development Inc., used under license. PENDOPHARM and its logo are registered trademarks of Finchley Research & Development Inc., used under license. *Registered trademarks are the property of their respective owners. © 2026 PENDOPHARM®. All rights reserved.
Publication date: 29-10-2026

Contact us

For any questions about our products or further information about our company, please do not hesitate to contact us.

INSTILLAGEL® and JELIDO® are available at select specialty pharmacies and by special order at most pharmacy outlets.

6111 Royalmount Avenue, Montreal (Quebec), H4P 2T4, CanadaTelephone+1 (514) 340-5045Fax+1 (866) 926-7654 or +1 (514) 733-9684

MED INFO

Toll-free Telephone: +1 (888) 550-6060
Fax: +1 (514) 340-0164
E-mail: [email protected]

PHARMACOVIGILANCE:

By Telephone: +1 (888) 550-6060
By Fax: +1 (866) 551-1939
By E-mail: [email protected]

For Medical and Scientific Information Services, Adverse Event Report, and Customer Service, please visit our website at https://pendopharm.com/contact/.

INSTILLAGEL® important safety information

Indications and clinical use:

INSTILLAGEL® (lidocaine and chlorhexidine gel) is indicated for surface anaesthesia, lubrication, and antisepsis for:

  • The male and female urethra during cystoscopy
  • Catheterization
  • Exploration by sound and other endourethral operations

Contraindications:

  • INSTILLAGEL® must not be used in children under the age of 2
  • Known or suspected hypersensitivity to local anaesthetics of the amide type, to chlorhexidine or to any ingredient in the formulation (e.g., methylparaben, propylparaben etc.)

Most serious warnings and precautions:

INSTILLAGEL® is for urethral use only: Do not use parenterally.

IMMEDIATE SYSTEMIC HYPERSENSITIVITY REACTIONS INCLUDING HYPOTENSION, TACHYCARDIA, SHORTNESS OF BREATH, SKIN ERYTHEMA, AND ANAPHYLAXIS: IN INDIVIDUALS WHO RECEIVED CHLORHEXIDINE GLUCONATE PREPARATIONS APPLIED TOPICALLY TO THE SKIN OR GIVEN INTRAURETHRALLY, INTRANASALLY, OR ON CENTRAL VENOUS CATHETERS IMPREGNATED WITH THE DRUG. DISCONTINUE TREATMENT IMMEDIATELY IF ADVERSE REACTIONS OR HYPERSENSITIVITY OCCUR.

Other relevant warnings and precautions:

  • The lowest dosage that results in effective anaesthesia should be used to avoid high plasma levels and serious adverse effects
  • Avoid contact with eyes and middle ear
  • Potential triggering agent for familial malignant hyperthermia
  • Carcinogenesis and mutagenesis
  • Lidocaine should be used with caution in patients in severe shock
  • Caution in:
    • Patients with sepsis and/or traumatized mucosa at the area of application
    • Patients with epilepsy, impaired cardiac conduction, bradycardia, impaired hepatic or renal function
    • Patients with impaired cardiovascular function
    • Persons with known drug sensitivities
  • Excessive hypotensive response may occur in the presence of severe damage to the urethra
  • Not recommended for use in the first 3 months of pregnancy
  • Reduced doses in children, debilitated patients, acutely ill patients, and patients with sepsis

For more information:

Consult the Prescribing Information for important information relating to adverse events, drug interactions, and dosing information that has not been discussed in this piece. The Prescribing Information is also available by calling 1-888-550-6060.